Refund Policy
Last Updated: July 5, 2025
Adkhor is a comparison shopping platform only. We do not sell products directly or process transactions.
When you click on a product, you are redirected to the merchant's website where the actual purchase takes place. All refund requests must be directed to the merchant you purchased from.
Understanding Refunds Through Merchants
Since we don't handle transactions, each merchant has their own refund policy. Here's what you should know:
- Review before purchase - Always check the merchant's refund policy on their product page before buying
- Time limits vary - Return windows range from 14-60 days depending on the merchant
- Condition matters - Most merchants require items to be unused with original packaging
- Restocking fees - Some merchants charge 10-20% restocking fees for returns
How We Can Help
While we can't process refunds directly, here's how we assist with refund-related issues:
We maintain contact information for all merchants in our network to help you reach them.
We highlight key return policy details from merchants when available.
We can mediate if you have trouble contacting a merchant in our network.
We track merchant performance based on user refund experiences.
Need Further Assistance?
If you're having trouble with a merchant's refund process, we may be able to help facilitate communication:
- Email: info@adkhor.com
- Include: Merchant name, Order number, and Purchase date
- Response time: Typically within 2 business days
Note: We cannot guarantee refunds but will advocate on your behalf with our merchant partners.